These are the questions most commonly asked by our customers. If your query is not resolved, feel free to contact us with your question. We may even add it to this page!
How do I clean my tie?
Let's face it, we're all susceptible to dipping our ties in our morning coffee from time to time. The safest way to clean is by dipping a paper towel into some water and dabbing the stain. Do not rub the stain. I repeat, do not rub the stain. The silk ties can be dry cleaned, though must be hand pressed. Baking soda or talcum powder can be used for oil-based stains.
Can I iron my tie?
When your tie arrives, there may be some creases. This is mostly the case with our silk range, as we use 100% silk, which is prone to creasing during shipping. The safest way to remove creases is by holding your tie from the narrow end, rolling it around your fist, then leaving it in that shape overnight. It is better to use steam to de-crease your tie, though if you insist on using an iron, have it on a very low heat setting and don't apply directly to the fabric. For your wool tie, use a medium heat.
The tie I want is out of stock, but I want it NOW!
Don't panic! Let us know which tie you're after and we'll work with our suppliers to cater to you. We'll often ship directly from our supplier too to minimise waiting time.
Can I return or exchange after purchase?
You sure can. Simply reach out to us at the contact us page, or email firstname.lastname@example.org and someone from our team will gladly assist. Ability to return or exchange is subject to our returns policy, which you can find by clicking here.
How is my personal information treated?
How long will it take for my order to arrive?
Typically, it will take 1-2 weeks for your order to arrive after purchase, though this is subject to your location and item availability. Once your order has been shipped, we will email you a confirmation along with a tracking number, so that you can remain up to date with the entire shipping process.
Can I place an international order?
We currently ship to Australia, New Zealand, Canada and the United States.